Signatures not showing in PDF files?

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    GloryBee
    Asked on January 05, 2016 at 05:00 PM

    Hello,

    We have a form where we require users to submit a signature. Recently these signatures stopped being included in the downloadable PDF forms and instead there is a small box.

    I created a test form with two signature boxes using both smooth signature and e-signature but none are displaying in the PDFs. 

    Is there a way to fix this?

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    jonathan
    Answered on January 05, 2016 at 07:43 PM

    I was able to see the problem as well on the test form http://www.jotform.com/60046537534151

     

    but it does show on the submission data 

     

    Our higher team support are aware of this glitch already and are now working on a fix.

    We will notify you here once fixed. We apologize for any inconvenience caused.

    Thanks.

     

     

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    subtleimaging
    Answered on January 05, 2016 at 09:32 PM

    I am also having the same problem. When I view the submission it shows their signature, however when I save as .PDF the signature is blank. Would greatly appreciate a fix on this soon since I am having to print off contracts and have them sign those. Thank you in advance.

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    alp_deniz
    Answered on January 06, 2016 at 12:39 AM

    Hello,

    The issue is now resolved.

    Regards