Signatures not showing in PDF files?

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    Asked on January 05, 2016 at 05:00 PM


    We have a form where we require users to submit a signature. Recently these signatures stopped being included in the downloadable PDF forms and instead there is a small box.

    I created a test form with two signature boxes using both smooth signature and e-signature but none are displaying in the PDFs. 

    Is there a way to fix this?

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    Answered on January 05, 2016 at 07:43 PM

    I was able to see the problem as well on the test form


    but it does show on the submission data 


    Our higher team support are aware of this glitch already and are now working on a fix.

    We will notify you here once fixed. We apologize for any inconvenience caused.




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    Answered on January 05, 2016 at 09:32 PM

    I am also having the same problem. When I view the submission it shows their signature, however when I save as .PDF the signature is blank. Would greatly appreciate a fix on this soon since I am having to print off contracts and have them sign those. Thank you in advance.

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    Answered on January 06, 2016 at 12:39 AM


    The issue is now resolved.