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Signatures not showing in PDF files?Asked by GloryBee on January 05, 2016 at 05:00 PM
We have a form where we require users to submit a signature. Recently these signatures stopped being included in the downloadable PDF forms and instead there is a small box.
Is there a way to fix this?
I was able to see the problem as well on the test form http://www.jotform.com/60046537534151
but it does show on the submission data
Our higher team support are aware of this glitch already and are now working on a fix.
We will notify you here once fixed. We apologize for any inconvenience caused.
I am also having the same problem. When I view the submission it shows their signature, however when I save as .PDF the signature is blank. Would greatly appreciate a fix on this soon since I am having to print off contracts and have them sign those. Thank you in advance.
The issue is now resolved.