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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Signatures not showing in PDF files?

    Asked by GloryBee on January 05, 2016 at 05:00 PM

    Hello,

    We have a form where we require users to submit a signature. Recently these signatures stopped being included in the downloadable PDF forms and instead there is a small box.

    I created a test form with two signature boxes using both smooth signature and e-signature but none are displaying in the PDFs. 

    Is there a way to fix this?

    Screenshot
    signatures PDF files pdf forms pdf link
  • Profile Image
    JotForm Support

    Answered by jonathan on January 05, 2016 at 07:43 PM

    I was able to see the problem as well on the test form http://www.jotform.com/60046537534151

     

    but it does show on the submission data 

     

    Our higher team support are aware of this glitch already and are now working on a fix.

    We will notify you here once fixed. We apologize for any inconvenience caused.

    Thanks.

     

     

  • Profile Image

    Answered by subtleimaging on January 05, 2016 at 09:32 PM

    I am also having the same problem. When I view the submission it shows their signature, however when I save as .PDF the signature is blank. Would greatly appreciate a fix on this soon since I am having to print off contracts and have them sign those. Thank you in advance.

  • Profile Image
    JotForm Support

    Answered by alp_deniz on January 06, 2016 at 12:39 AM

    Hello,

    The issue is now resolved.

    Regards