What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why My Fields are Coming with Predefined Value?

    Asked by Valshe001 on January 05, 2016 at 06:00 PM

    What is this textbccwwwoxc_sample0, it is in all my fields I have just spent 2 hours trying to remove it, go here to view form

    https://form.jotform.com/60044816560956

     

    Page URL:
    https://form.jotform.com/60044816560956

    JotForm all view form in
  • Profile Image

    Answered by victor on January 05, 2016 at 08:44 PM

    Sorry for this inconvenience. I have just cloned your form and did not see any fields named like this. If you press the PREVIEW button and then the FILL FORM in the preview. Jotform will enter default values into your for. This feature was implemented so users can easily populate there forms and test if everything is working properly.

    By looking at the name and style, it seems that this is what you are referring to.

  • Profile Image

    Answered by Valshe001 on January 06, 2016 at 02:55 AM

    Thank you for your response, I have just cloned the offending form and still cannot fill in the fields, here is my cloned link please try yourself.

    I understand the need to a pre-fill option but you also need undo the option and don't seem to be possible.

    https://form.jotform.com/60051098864963

     

    Regards

    William

  • Profile Image

    Answered by Valshe001 on January 06, 2016 at 03:34 AM

    Hi

    Seems I didn't select the Fill form option, I added calculation options and nothing works on the form here is an example as below.

    https://form.jotform.com/53432916403956 

    Honestly your form is way too complicated, I use several form builders and I swear I have never once contacted the owners of any apart from yours, take a leaf out of FormSite the simplest form builder online, and with them you can give your customer service payment options on one order form, the entire form is based on drag and drop, no complicated, "add widget calculation" add field, plus other field... wow.

    All i want to do is build a simple form so my customers can select a service say £25, go to the next page, select another service say £60 etc, etc, then land on the pay-page and make payment.

  • Profile Image
    JotForm Support

    Answered by mert on January 06, 2016 at 08:23 AM

    Hi there,

    Actually, the fields' font and the checkboxes' tick colors are white in your form, that's why you can't see the process when you try to fill the form. To beat that issue, you need to inject some custom CSS code to your form.

    Below, you will see the necessary code, please copy and paste it:

     

    .form-textbox{

    color:#6F6F6F;

    }

    .form-radio-item:not(#foo) label::after{

    background-color:#6F6F6F;

    }

     

    You can also see the results from the following link:

    https://form.jotform.com/60052843853960

     

    Also, you can disable the auto-fill function by following the steps from the below:

     

    In addition, thank you for your feedback. On JotForm, we try to give almost all the customization to the users; but in some points, it could turn out to be a complicated system. So, our goal is combining the high level of customization and the simplicity features together.

    If you need any extra information, please don't hesitate to contact us.

     

    Thanks.

     

  • Profile Image
    JotForm Support

    Answered by mert on January 06, 2016 at 08:31 AM

    In addition to the previous post, you can easily use our ready to use payment tools for your next steps on your form. Below, you can see the guides about these tools:

    http://www.jotform.com/help/47-Order-Form-Basics

    http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

  • Profile Image

    Answered by Valshe001 on January 06, 2016 at 09:51 AM

    Hi Thanks for your quick reply, following your instructions some of the form is fully functional and parts are not, drop down menus text is still white so selection cannot be seen, why has all these issues only just started , I have cloned many forms and new had an issue?

    Regards

    William

  • Profile Image
    JotForm Support

    Answered by mert on January 06, 2016 at 10:29 AM

    Hi William,

    You are most welcome. Dropdown fields are showing white input, because I forgot to add their class in my previous CSS code, sorry for the inconvenience. Below, you will see the modified CSS code. You can copy and paste the red marked area only or you can overwrite the entire CSS.

     

    .form-textbox, .form-dropdown{

    color:#6F6F6F;

    }

    .form-radio-item:not(#foo) label::after{

    background-color:#6F6F6F;

    }

     

    I assume that the current form override some CSS of the form and it led the form behave this way. I think it was a one time thing. If it happens to you again, please let us know.

     

    Thanks.