What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm not being emailed when I receive a submission

    Asked by amorris9906 on January 05, 2016 at 06:02 PM
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    JotForm Support

    Answered by Chriistian on January 05, 2016 at 10:16 PM



    I checked your address and it doesn't seem to be in our bounce list. I checked our mail logs and it appears that a couple of submissions and test notifications were sent to your email address during the period of 17:00 to 18:00 on January 5. If you did not receive these emails in your inbox, please check your spam folder. Also please make sure that noreply@jotform.com is in your trusted senders list.

    You can check your mail history by selecting account > history > email.


    For more information, you can check this article: How to view all your form Email History.


    Do inform us if you need further assistance,