I'm not being emailed when I receive a submission

  • Profile Image
    Asked on January 05, 2016 at 06:02 PM
  • Profile Image
    Answered on January 05, 2016 at 10:16 PM



    I checked your address and it doesn't seem to be in our bounce list. I checked our mail logs and it appears that a couple of submissions and test notifications were sent to your email address during the period of 17:00 to 18:00 on January 5. If you did not receive these emails in your inbox, please check your spam folder. Also please make sure that noreply@jotform.com is in your trusted senders list.

    You can check your mail history by selecting account > history > email.


    For more information, you can check this article: How to view all your form Email History.


    Do inform us if you need further assistance,