What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is everything now encrypted

    Asked by torpbookings on January 05, 2016 at 06:25 PM
  • Profile Image
    JotForm Support

    Answered by Welvin on January 05, 2016 at 10:27 PM

    Your last form ID is not encrypted. You can turn if off under Preferences:

    Please explain further if you have some issues with encryption feature. We'll take a look.

  • Profile Image

    Answered by nadroj_44 on January 06, 2016 at 06:13 AM

    Thanks for the prompt response.


    I have turned it off, although a few submissions have been encrypted and I cannot find out how to view them? 

    I have the encryption key. Is there a way to view them?



  • Profile Image
    JotForm Support

    Answered by Welvin on January 06, 2016 at 08:14 AM

    Please try the following, but I would suggest disabling the form first:

    1. Enable the encryption again

    2. Access your form submissions page to see whether the page would ask you to upload your key to decrypt.

    IF this is not working, please do the following:

    1. Still, enable the encryption.

    2. Access your email history and find the email there for the encrypted data. Click the link and check whether the single submissions page view would ask you to upload the key. The only downside of this method is that you will do this one by one. 



    Let us know if none of the two works for you.