No email notifications, no attachment access

  • Profile Image
    jakepickard
    Asked on January 05, 2016 at 06:51 PM

    Hi, two issues that have started since our return after the holiday.

    1. We have stopped receiving email notifications to the nominated email address when new forms are submitted. The address has been updated in the appropriate place, and the test email is being received, but notifications are not.

    2. Once forms have been submitted in PDF format, we are no longer able to open embedded attachments. 

    Please advise ASAP.

    Many thanks!

    Jake

     

    Jake Pickard

    Head of Resourcing

    AustralianSuper

    Page URL:
    http://www.jotform.com//?formID=51098319635865 

  • Profile Image
    Welvin
    Answered on January 05, 2016 at 09:14 PM

    This is a duplicate, please check your first thread: http://www.jotform.com/answers/736995