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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    No email notifications, no attachment access

    Asked by jakepickard on January 05, 2016 at 06:51 PM

    Hi, two issues that have started since our return after the holiday.

    1. We have stopped receiving email notifications to the nominated email address when new forms are submitted. The address has been updated in the appropriate place, and the test email is being received, but notifications are not.

    2. Once forms have been submitted in PDF format, we are no longer able to open embedded attachments. 

    Please advise ASAP.

    Many thanks!



    Jake Pickard

    Head of Resourcing


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    JotForm Support

    Answered by Welvin on January 05, 2016 at 09:14 PM

    This is a duplicate, please check your first thread: http://www.jotform.com/answers/736995