Using Dropbox. Get the pdf, but, no file

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    danielgilland
    Asked on February 07, 2012 at 08:53 PM

    I have the form embeded in a webpage, and, when uploading a file I only get the pdf. Have been testing with jpegs under 1mb. It worked fine 2 nights ago, now, no files at all. Help would be appreciated!

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    NeilVicente
    Answered on February 08, 2012 at 02:58 AM

    Are you certain that the file was attached succesfully? Did you get the file on your JotForm account's submission page?

    I have made a test submit with three file attachments. Please confirm if you received the files (pdf's) on your Dropbox account.

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    danielgilland
    Answered on February 09, 2012 at 01:32 PM

    It seems to be working now, but, definitley wasn't the other night. I would get the pdf with no attachment. There would even be a place in the pdf for the attachement, but, the attachment wouldn't work. I just tried the same files I attempted the other evening and they all worked perfectly. I'll keep an eye on it and update you if it happens again. Thanks!

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    Mike_T
    Answered on February 09, 2012 at 06:38 PM

    If you reproduce the problem again, we would be happy to proceed with the further investigation in this matter.

    Thank you for cooperation!