- danielgillandAsked on February 07, 2012 at 08:53 PM
I have the form embeded in a webpage, and, when uploading a file I only get the pdf. Have been testing with jpegs under 1mb. It worked fine 2 nights ago, now, no files at all. Help would be appreciated!Page URL:
- JotForm SupportNeilVicenteAnswered on February 08, 2012 at 02:58 AM
Are you certain that the file was attached succesfully? Did you get the file on your JotForm account's submission page?
I have made a test submit with three file attachments. Please confirm if you received the files (pdf's) on your Dropbox account.
- danielgillandAnswered on February 09, 2012 at 01:32 PM
It seems to be working now, but, definitley wasn't the other night. I would get the pdf with no attachment. There would even be a place in the pdf for the attachement, but, the attachment wouldn't work. I just tried the same files I attempted the other evening and they all worked perfectly. I'll keep an eye on it and update you if it happens again. Thanks!
- JotForm SupportMike_TAnswered on February 09, 2012 at 06:38 PM
If you reproduce the problem again, we would be happy to proceed with the further investigation in this matter.
Thank you for cooperation!