Condition with multiple send statements is showing "JotForm is currently unavailable" error message after submission

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    Asked on January 06, 2016 at 12:50 AM

    Hello, we are having a odd issue, most of our forms are saying JotForm is currently unavailable after submission, then it submits and if you keep the submit page open, it sends the same form over and over until its closed. 


    JotForm is currently unavailable


    Please try again at a later time.

    The most likely causes:


    The server is down for maintenance

    There may be a network problem

    The site may be experiencing excessive load


    Can anyone help? 

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    Answered on January 06, 2016 at 06:54 AM

    Sorry for inconvenience this may caused you.

    I have inspected webpage you provided and I saw that you have links of 16 forms on that page. Do you have same issue with all of your forms? I have tested one of your form and I was not able to replicate mentioned issue. When I submitted your form I got redirected to Thank You page.  

    Are you still unable to submit your form? It was probably temporary issue. If you are still unable to submit your forms please tell us which browser and device you are using. And if it is only happening to some specific forms, please provide us ID of those forms.

    Let us know if you need further assistance.

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    Answered on January 06, 2016 at 07:02 PM


    Its still  happening, try that form. 


    Its submitting multipul times, and giving us an error. its happening with a lot of forms

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    Answered on January 07, 2016 at 05:03 AM

    I was able to replicate the problem in your form and in my cloned form:


    It seems like related to the conditions with a number of "DO" statements sending the notifications on different addresses.


    The submissions are still getting through and the emails are being triggered even though there's an error message. Let me forward this to our developers to have it checked and fixed.

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    Answered on January 07, 2016 at 01:29 PM

    You are correct, they are getting sent, but if you do not close the window in time, it sends them over and over.

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    Answered on January 07, 2016 at 05:06 PM

    My colleague, Charlie, already created a ticket so our back end team can analyze the issue. As soon as we have any update, we will immediately be informing you.

    Sorry for this inconvenience.

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    Answered on January 03, 2017 at 01:57 AM


    Apologies for the long delay. We have checked this issue and it seems like it has already been resolved. Could you please try again in your end?

    Thank you.