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  • Profile Image

    We're not getting emails and contacts.

    Asked by marcosruza on January 06, 2016 at 06:17 AM

    Good day.

     

    We are not receiving the email with the data submitted by customers. Until December 15 we were getting normally.

    On our server does not appear submission of emails after the 15th.

    Gostarai to know if you have to configure the dorm again.

     

    Grateful for the attention.

    Page URL:
    http://www.auroratextil.com.br/

    Emails and Getting email Day does not appear
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    JotForm Support

    Answered by ashwin_d on January 06, 2016 at 09:10 AM

    Hello marcosruza,

    I did check both the forms you have in your account and did not find any issue with that. Your email address is not in our bounce list and as per our email logs, I found that submission emails were sent successfully. Please check the logs below:

    [2016-01-03 16:49:02] Submission #327666942470662428 Form #52564794540664 SENT to informatica@auroratextil.com.br from noreply@jotform.com via AMAZONSES [2016-01-02 11:32:58] Submission #327561577838580703 Form #52564794540664 SENT to informatica@auroratextil.com.br from noreply@jotform.com via AMAZONSES [2016-01-01 15:01:50] Submission #327487710247634464 Form #52564794540664 SENT to informatica@auroratextil.com.br from noreply@jotform.com via AMAZONSES


    [2016-01-05 15:54:06] Submission #327836445322988185 Form #52454157325656 SENT to treinamento@auroratextil.com.br from noreply@jotform.com via AMAZONSES [2016-01-04 11:33:56] Submission #327734435756684561 Form #52454157325656 SENT to treinamento@auroratextil.com.br from noreply@jotform.com via AMAZONSES [2016-01-03 13:23:55] Submission #327654634261597204 Form #52454157325656 SENT to treinamento@auroratextil.com.br from noreply@jotform.com via AMAZONSES

    Have you checked your spam folder already? Please check your spam folder and see if the emails ended up there. 

    I would also suggest you to please speak to your email service provider and ask them to whitelist our domain names to ensure the delivery of emails. The following guide should help you grab the list of domain names which needs to whitelisted:  http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Alternatively, you can use your own email address to send submission emails. You will have to add a custom sender email in your account. The following guides should help you:

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!