The entire submissions in my form are missing

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    mjmcrew
    Asked on January 06, 2016 at 06:43 AM

    Why am I unable to see the details of the submissions within the "view submissions"

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    Welvin
    Answered on January 06, 2016 at 09:33 AM

    You have opted to store your forms and data to our EU DataCenter. Did you just do this? If so, I think our servers are still in the process of moving your form submissions. 

    Just to make sure, I have forwarded this to our developers. We'll let you know through this thread for updates.

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    erhan
    Answered on January 08, 2016 at 08:22 AM

    Hi,

    First of all, we are sorry for the inconvenience. Since your data has been moved to EU datacenter, you need to visit our EU website to see your submissions properly. Please check your submissions by using https://eu.jotform.com 

    Best.

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    Skowhegan
    Answered on February 23, 2016 at 10:37 AM

    I have been having this problem and am not on the EU servers.