What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The entire submissions in my form are missing

    Asked by mjmcrew on January 06, 2016 at 06:43 AM

    Why am I unable to see the details of the submissions within the "view submissions"

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    JotForm Support

    Answered by Welvin on January 06, 2016 at 09:33 AM

    You have opted to store your forms and data to our EU DataCenter. Did you just do this? If so, I think our servers are still in the process of moving your form submissions. 

    Just to make sure, I have forwarded this to our developers. We'll let you know through this thread for updates.

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    JotForm Developer

    Answered by erhan on January 08, 2016 at 08:22 AM


    First of all, we are sorry for the inconvenience. Since your data has been moved to EU datacenter, you need to visit our EU website to see your submissions properly. Please check your submissions by using https://eu.jotform.com 


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    Answered by Skowhegan on February 23, 2016 at 10:37 AM

    I have been having this problem and am not on the EU servers.