What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to view submissions details

    Asked by rossall on January 06, 2016 at 07:00 AM

    When clicking on "More" "View Submissions" I only get the submission date and not all the details.  Please see screen shot.

    Could you please let me know why this would be when I could see them previously.

    Thanks

    Screenshot
    Submissions view submissions unable to view details
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    JotForm Support

    Answered by Kiran on January 06, 2016 at 09:35 AM

    I see that your forms and data is in EU datacenter. If you are accessing the form submission data from any sub-account user account, please be noted that the sub-account should also be in EU datacenter due to EU Safe Harbor Invalidation.

    If you are accessing the form submission data from the same account, please check if the data is displayed from http://eu.jotform.com domain.

    Let us know if the issue still persists. We will be happy to help.