- JotForm SupportjonathanAnswered on January 06, 2016 at 07:27 AM
I test submitted your jotform http://www.jotformpro.com/form/53631275709964 and I was able to reproduce the issue as well.
I have submitted a ticket to our higher team support so that it can be investigate immediately.
We will notify you here when fixed.
We apologize for the inconvenience caused.
- JotForm SupportjonathanAnswered on January 06, 2016 at 07:35 AM
I checked on this further and I noted that the Thank You page on your jotform was just not properly updated.
Can you please refresh it by clicking on the Thank You page and set it to default.
Let us know if this did not make any difference.
- avnet.mktgAnswered on January 06, 2016 at 08:30 PM
My thank you page are all default, i try resetting them but still no avail.
Please advise, thanks.
- JotForm SupportjonathanAnswered on January 06, 2016 at 11:09 PM
You are right. I was still able encounter the problem after doing test submission again on your form http://www.jotformpro.com/form/53631275709964
I have updated the bug ticket report I submitted. Our dev team will provide response here as soon as they have news/update on the status.
- JotForm Support ManagerJeanetteAnswered on January 07, 2016 at 01:37 AM
The issue was fixed already, I just tested the form and was able to submit with no problem.