What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Field values being cleared on submit

    Asked by hilltopkennels on January 06, 2016 at 07:58 AM

    The field values for "Dog heating supplement" {dogHeating148} and "Cat heating supplement" {catHeating} are being set to zero in the notifications generated when the form is submitted.

    The form has been working fine for the last 6 mths so I'm not sure what has changed to affect this.

     

    Thanks,

    Simon

    Page URL:
    http://www.jotform.com//?formID=52315745757967

    on submit values thanks and Affect in
  • Profile Image
    JotForm Support

    Answered by mert on January 06, 2016 at 10:15 AM

    Hi Simon,

    According to my investigations on your form, you set conditions for those fields; but you use the "Calculation Field" widget and there is no defined value for it. To solve this problem, please use "Text Box" field for those fields.

    Also, you can disable the option called "Hide Empty Fields on Emails" by following the steps from the below:

     

    If you encounter any error or need extra information, please let us know.

    Thanks.

  • Profile Image

    Answered by hilltopkennels on January 06, 2016 at 10:19 AM

    The logic has been set this way for 6 months but has only just started to be reset. If you view the form you will see that it is evaluated correctly on the form but is only zero'd when the form is submitted so the logic is working fine.

  • Profile Image

    Answered by hilltopkennels on January 06, 2016 at 10:24 AM

    The "hide empty fields on emails" is not required. I'm not sure what relevance this has to my issue?

    Simon

  • Profile Image
    JotForm Support

    Answered by mert on January 06, 2016 at 10:43 AM

    Yes, your logic just working fine and also, I reviewed when I was filling your form, the results are correct; but let me explain it to you. You set a conditions for a "Calculation Field" widget and that widget hasn't set to show any value, so when you hit the "Submit" button, this could override the value which is coming from the conditions, that's why on the notification email, its value is "0".

    In this case, I suggest you to use the "Text Box" field instead of using the "Calculation Field" widget.