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    Upgrade to Bronze

    Asked by bt5thgrade on January 06, 2016 at 08:47 AM

    I just upgraded the bt5thgrade@gmail.com account however the account still says I am listed as the free account.  I paid with my personal paypal account under heaburke@yahoo.com .  I was wondering if that had anything to do with the conflict. 

     

    Can you confirm that the bt5thgrade@gmail.com is set for the bronze plan? 

     

    Thank you,

     

    Heather Thompson

     

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    Answered by victor on January 06, 2016 at 09:56 AM

    Sorry for the inconvenience. I have verified your account and payment. While reviewing I noticed your account still indicating a free account. I have manually upgraded your account.

    If you have any other question or issue, please do not hesitate contacting us. We will be glad to help.