Upgrade to Bronze

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    Asked on January 06, 2016 at 08:47 AM

    I just upgraded the bt5thgrade@gmail.com account however the account still says I am listed as the free account.  I paid with my personal paypal account under heaburke@yahoo.com .  I was wondering if that had anything to do with the conflict. 


    Can you confirm that the bt5thgrade@gmail.com is set for the bronze plan? 


    Thank you,


    Heather Thompson


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    Answered on January 06, 2016 at 09:56 AM

    Sorry for the inconvenience. I have verified your account and payment. While reviewing I noticed your account still indicating a free account. I have manually upgraded your account.

    If you have any other question or issue, please do not hesitate contacting us. We will be glad to help.