JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Upgrade to BronzeAsked by bt5thgrade on January 06, 2016 at 08:47 AM
I just upgraded the email@example.com account however the account still says I am listed as the free account. I paid with my personal paypal account under firstname.lastname@example.org . I was wondering if that had anything to do with the conflict.
Can you confirm that the email@example.com is set for the bronze plan?
Sorry for the inconvenience. I have verified your account and payment. While reviewing I noticed your account still indicating a free account. I have manually upgraded your account.
If you have any other question or issue, please do not hesitate contacting us. We will be glad to help.