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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Receiving Multiple Submissions Warning Limit after disabling Submissions Limit

    Asked by juppi33 on January 06, 2016 at 09:47 AM

    Hi,

    I now always get the following message: "Multiple submissions are disabled for this form" although I've disabled after an single try the cookie/IP-check.

    I've already restarted my router, deleted all cookies and cleared the jotform cache.

     

    Any idea regarding the message

    Best regards, Oliver

    Screenshot
    Submissions JotForm style size cache
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    JotForm Support

    Answered by KadeJM on January 06, 2016 at 12:17 PM

    I've investigated this multiple submissions limit problem and found this is occurring because you have two forms that are using a Unique Question as your Submission Limit that is set to Email.

    Please see https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question 

     

    Because of that it ignores the other rules even if you have disabled them since this one is still active.

    So that is why you are seeing the multiple submissions issue because you are probably entering an email address into it that was used before so the form is blocking it as an existing or already used email address. 

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    Answered by juppi33 on January 06, 2016 at 01:13 PM

    Thank you so much!

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    JotForm Support

    Answered by david on January 06, 2016 at 04:37 PM

    You are most welcome.  If there is anything else we can assist you with, let us know and we will be happy to help.