No user with this email address or username has been found

We are unable to log-in into our account and have clicked "forgot password".  When we enter the email address associated with the account we receive error message "no user with this email address or username has been found".

Could we get some assistance? Thank you!!

Sorry for the inconvenience. I have just verified your account. When you are resting your password, please verify that you entered the correct email used to create this account.

The email used to create this account is:

b*****r@theboydschool.com

If you are still having issues, please do not hesitate contacting us.