What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    No user with this email address or username has been found

    Asked by TheBoydSchool on January 06, 2016 at 10:32 AM

    We are unable to log-in into our account and have clicked "forgot password".  When we enter the email address associated with the account we receive error message "no user with this email address or username has been found".

    Could we get some assistance? Thank you!!


    Page URL:

  • Profile Image

    Answered by victor on January 06, 2016 at 12:39 PM

    Sorry for the inconvenience. I have just verified your account. When you are resting your password, please verify that you entered the correct email used to create this account.

    The email used to create this account is:


    If you are still having issues, please do not hesitate contacting us.