What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm using your "Mini Contact Form with CSS3" and it seems to have disappeared of all the pages of my site when looking at my android.

    Asked by shimshonmeirfrankel on January 06, 2016 at 10:49 AM

    It was present on each page before. What happened? What can I do?

    Check it out for yourself: shimshonmeirfrankel.com

    I see it in chrome on my computer. 

    Page URL:
    shimshonmeirfrankel.com

    contact form Android site all
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    JotForm Support

    Answered by Kiran on January 06, 2016 at 01:25 PM

    I've checked your webpage on on my android device and the form is displayed without any issue.

    I've also tried sending a test submission which worked fine at my end. As I check the form on a virtual device which seems to be working fine.

    Were you able to resolve the issue? If the issue still persists, please let us know. We will be happy to help.

  • Profile Image

    Answered by shimshonmeirfrankel on January 06, 2016 at 01:34 PM

    That is very good news, thank you. It is still not displaying on my Samsung S4. It used to, but for a few days it's not there (on any page). I'm not sure what to think/do. Have you heard of such a thing?

  • Profile Image

    Answered by shimshonmeirfrankel on January 06, 2016 at 01:46 PM
    That is very good news, thank you. It is still not displaying on my Samsung
    S4. It used to, but for a few days it's not there (on any page). I'm not
    sure what to think/do. Have you heard of such a thing?
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on January 06, 2016 at 03:09 PM

    I've also checked on a virtual device of Samsung S4 and I was able to see that the form is displaying properly.

    Could you try opening a new private/incognito window in your mobile browser and see if the form is displayed properly? Please refer to the guide below to open private window on your mobile.

    http://www.wikihow.com/Activate-Incognito-Mode#Chrome_.28Mobile.29_sub

    Please get back to us if you need any further assistance. We will be happy to help you further. 

  • Profile Image

    Answered by shimshonmeirfrankel on May 02, 2016 at 10:44 AM
    I've been trying to login to jotform but I'm being told that my "connection
    is not private." Is there a problem with my account?
    The mini contact form has gone missing from chrome and my android. Is there
    something going on?
    Thank you for your help.

    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on May 02, 2016 at 12:15 PM

    Your question is moved to a separate thread and shall be answered there shortly.

    https://www.jotform.com/answers/830831

    Thank you!