Form keeps publishing as the old form

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    Asked on January 06, 2016 at 11:26 AM

    I updated the widget on my short scrollable form about a "million times" but it keeps publishing an older version that I have subsequently changed. The checkbox label and the submit button info keeps going back to an older version I wrote. I've updated the widget and manually saved the form, but when I copy the code to the clipboard and then place the code into my html snippet widget and apply it in Everweb, it keeps publishing the older version.

    I rebuilt the entire page in Everweb and rebooted the software to erase any chance that it might have inadvertently "saved" the old code there, but to no avail; the problem still exists.

    Update: I just published the site and the form worked and read as intended, but in my workspace, the form still displays as the old form copy. 

    I cannot figure this out.


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    Answered on January 06, 2016 at 02:14 PM

    Apologies for the inconvenience. I was able to replicate the problem in my end. It seems like there's a delay in the server replication. But changes and edits on form are saved in our end. You could try changing the link of your embed code or the form's direct link from https://form to https://www. See if it displays the latest version of the form. I have informed our backend team about this problem. We will update you as soon as this has been resolved.

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    Answered on January 06, 2016 at 03:14 PM

    We received reports from our backend team that this should now be resolved. Please let us know if you are still experiencing this problem.

    Thank you for your patience.