What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions View: Downloading empty zip files from Download Upload files button

    Asked by TSHP on January 06, 2016 at 11:27 AM

    Download all Uploads button is not working. It downloads an empty zip folder.


    Please resolve.

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    JotForm Support Manager

    Answered by Jeanette on January 06, 2016 at 02:07 PM

    I was able to replicate the problem.


    So I have escalated this to second level. You should get an update here.

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    JotForm Support

    Answered by liyam on January 07, 2016 at 10:07 AM


    This is now fixed. If the problem persists, please do let us know.