What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails not getting received

    Asked by cvaughn on January 06, 2016 at 11:52 AM

    I've have a few reports that emails on some of your forms are not being sent recently. We've verified the emails are not getting sent to SPAM filter. However, I just filled out the form below and received the customer notification. 


    Was there a time when your emails were not sending?



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    JotForm Support

    Answered by david on January 06, 2016 at 02:24 PM


    I do not believe there were any outages recently.  There may be a delay in receiving some of them.  How recent were the missing notifications and do you happen to have the addresses?  When can check our logs to see what may have occurred.