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    File upload failed using Dropbox

    Asked by NPPA on January 06, 2016 at 12:02 PM

    My form allows people to upload videos up to 250MB. Right now most uploads are failing. They will get to 100% and then fail. I've tried resetting Dropbox integration and resetting the cache. Please help!

    Page URL:
    https://form.jotform.com/52277572677973

    Screenshot
    dropbox upload failed uploads cache then
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    JotForm Support

    Answered by david on January 06, 2016 at 02:52 PM

    Hi,

    I tested our Dropbox integration and that appears to be working.  I was also able to upload a couple 200mb files to my test form.  Both should be currently working.  I tested with smaller files and saw no issue.   I am currently testing with larger ones.  I will let you know if I am able to reproduce the error with larger ones.