What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sub Account users can't view folders and sometimes forms are not shown either

    Asked by lellrick on January 06, 2016 at 12:51 PM

    The sub-folders under webserv are missing.  My account (lellrick) is a "child" account from the original webserv account.  Also, the search feature don't seem to be working.  Do you have any suggestions?


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    JotForm Support

    Answered by david on January 06, 2016 at 04:12 PM


    The sub-folders are indeed not carrying over to the sub-accounts.  I will forward this to our developers to have a closer look.  We will update you here as soon as we have any further information. 

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    JotForm Support

    Answered by paulsimpson on January 08, 2016 at 04:27 PM


    The problem with missing folder on sub accounts has now been fixed. Apologies for any inconvenience caused.