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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Visual Report chart gets broken when trying to increase its size

    Asked by NYYCsailingoffice on January 06, 2016 at 01:08 PM

    I have the same problem when I try to increase the size of one of the charts...it goes to a broken image icon:

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    JotForm Support

    Answered by Welvin on January 06, 2016 at 01:11 PM

    For what form is this? Let us know so we can check this for you. You should make sure that the chart data has submissions in it. Otherwise, the chart won't be displayed.

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    Answered by NYYCsailingoffice on January 06, 2016 at 01:15 PM

    the information is there.  It shows up on the original size when I drag the chart icon down to the visual report.  But when I try to resize the chart by dragging the lower right corner, that's when I get the broken image icon.  I have found that if I expand it all the way to the width of the report, the information reappears.  But I want it to be between small (original) and large (fully expanded).

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    Answered by victor on January 06, 2016 at 04:55 PM

    Sorry for the inconvenience. Could you please indicate the form and type of report you are having issues with.

    I just create a visual report on one of my forms. I was able to re-size the report with no problems.

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    Answered by hsts on April 18, 2016 at 11:45 AM

    I am having the same issue.  Keeps happening when I try and re-size a graph.  Both bar and pic charts.
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    Answered by victor on April 18, 2016 at 01:44 PM

    To assist you better I have created a new thread that will be answered shortly by our support team.