What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Deleting one condition results in all conditions except for one other to be removed

    Asked by LRG on January 06, 2016 at 02:00 PM

    I've experienced this before on several forms. When attempting to delete one condition, ALL conditions except for one* are completely removed. Link to example form provided--in this example, deleting the last condition on the list deletes that condition plus all others before it except for one.

     

    *The one that remains is not the one I was attempting to delete.

     

    Edit: on top of this, when I attempt to Modify the last condition instead of deleting it, it simply creates a new condition with the new modifications, but the the original condition I attempted to modify still remains, unchanged. Even then, I still cannot delete the unwanted condition without all other conditions, except one other, being deleted.

    Page URL:
    https://form.jotform.com/60055384094960

    all in others remains
  • Profile Image
    JotForm Support

    Answered by david on January 06, 2016 at 06:33 PM

    Hi,

    I cloned your form and was able to reproduce the issue of all conditions being deleted when the last condition in the list is deleted.  This seems to be caused by multiple deleted fields and conditions associated with those fields.

    I was able to remove all the conditions through the old interface.  While editing your form, reload it from this link to get the old conditions UI:

    jotform.com/?old

    That should allow you to edit your conditions properly.  Once those conditions were removed, the bug was no longer present in the new UI.