The form e-mail, arrive with information loss

  • Profile Image
    MarisaC
    Asked on February 08, 2012 at 07:44 AM

    On my page, the costumers submit the form with all the info.... Almost all the fields are required.

    But when the e-mail arrive, 2 fields (that were required) appear empty... Even tough the costumers filled it with the required info.

    I can only see the total info when I log in to my account here. On the e-mail, the form appears incomplete.

     

    Please, advise.

    Thanks

  • Profile Image
    AtacanC
    Answered on February 08, 2012 at 08:05 AM

    We apologize for any inconvenience this may have caused. I've cloned your form and made a test submission. I was able to replicate the said issue. But i deleted the current notification settings and created a new one. I was able to receive all the submitted informations. Can you please delete your current notification settings and recreate it? 

    If you still experience the said issue, please do let us know.

  • Profile Image
    MarisaC
    Answered on February 08, 2012 at 10:10 AM

    Problem solved :)

    Thanks