Unable to add image on "Thank You" page?

  • soundreef
    Asked on January 6, 2016 at 2:21 PM
    2. When i try to add an image via the editor in the "Thank you" page , the popup window that should allow me to upload my image disappear. I can't find other ways to add an image via interface in the "Thank you" page
  • Kiran Support Team Lead
    Replied on January 6, 2016 at 6:21 PM

    I've cloned your JotForm to my account and tried adding a new image in the Thank you page. I was able to change the image in the Thank you page without any issue.

    Unable to add image on Thank You page? Image 1 Screenshot 20

    Could you try adding the image using a different browser? If the issue still persists, please provide us with the image URL so that we can help you in changing the image on the Thank you page.

    Thanks!

  • soundreef
    Replied on January 7, 2016 at 12:51 PM

    I've tried with:

    Mac  Yosemite:

    Firefox latest

    Chrome latest

    Windows 8 (VM)

     

    Windows 10

    IE Edge

     

    Once i click on the folder icon to search for file, the new popup appear for a second, then disappear.

  • Kiran Support Team Lead
    Replied on January 7, 2016 at 2:12 PM

    You may try inserting the image URL directly in the Source code. Please follow the steps below :

    1. Open the Thank you page wizard.

    2. Click on Source Code icon from the tool bar to open Source code window

    Unable to add image on Thank You page? Image 1 Screenshot 30

    3. Now, replace the image source part with the Image URL

    Unable to add image on Thank You page? Image 2 Screenshot 41

    4. Click on OK button to save the URL and close the source code window. 

    5. You should see the changes reflecting on Thank you page and then save your JotForm.

    Hope this information helps! Let us know if you need any further assistance. We will be happy to assist.