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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems with submitting the form - visual multi select widget

    Asked by DoraAlmassy on January 06, 2016 at 11:44 PM

    Some people notified me that they have problems with using the visual multi select widget and then submitting the form. I tested it and works for me and earlier I received submission from others. What can cause the problem? Thanks!

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    JotForm Support

    Answered by ashwin_d on January 07, 2016 at 07:57 AM

    Hello DoraAlmassy,

    I'm sorry for the trouble caused to you.

    Do they see any error message when submitting the form? Can you please ask your user to share a screenshot of the problem? The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    I did test your last edited form and I was able to submit form successfully.  Have you embedded your form in any webpage where your users are having any issue? Please share the webpage URL and we will take a look.

    We will wait for your response.

    Thank you!


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    Answered by DoraAlmassy on January 19, 2016 at 08:26 AM


    Many thanks for your answer. I unfortunately don't have a screenshot showing the problem - some respondents notified me that they had display issues and thus not able to submit the form. For me it works perfectly - i tested it from two different computers.

    Is it possible that the display problems are caused when the form is opened with internet explorer? The last person who informed me about the problem, said that she opened it automatically in explorer and had problems with displaying the form but when she opened it in chrome it worked. 

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    JotForm Support

    Answered by Mike on January 19, 2016 at 11:40 AM

    The widget seems to be working fine in up to date Internet Explorer 12, but in theory, there might be some issues related to old versions the Internet Explorer. Widgets are usually different and more complicated compared to the standard fields. If you receive any more reports from your users, please let us know. Thank you.