What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Auto response email not trusted

    Asked by dinukshi on January 07, 2016 at 07:30 AM

    Your auto response email is not trusted by gmail & I get a warning message. I am worried my respondents will get a similar error message which will make them doubt my integrity as a researcher. This is very important. Please advise soon. Attached is a screen shot

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    JotForm Support

    Answered by Charlie on January 07, 2016 at 11:05 AM

    That message might be triggered factors, this depends on Gmail security features. They might have a security feature that checks the overall content of the email, looking for keywords that ask for sensitive information like credit card details, bank information or the likes.

    Unfortunately, this is dependent on the email service providers system structure. In my case, I only saw that error once in my test forms, but was not able to see it again.

    Perhaps using SMTP email as the sender for your notifications would help lessen this warning messages? Here's a guide on how to do that: http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Let us know if that works.