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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notifications are not sent

    Asked by StrawberryDesi on January 07, 2016 at 10:28 AM

    Now I discover that my forms are no longer sending me notification e-mails. 



    Please check this form:



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    JotForm Support

    Answered by Charlie on January 07, 2016 at 10:35 AM

    I checked your form titled "Perkins On-Line Order Form" and I see that the recipient address has 3 emails on it. However, they are not properly separated. You are using comma in your end. To add multiple recipients, please separate them using comma and a space.


    Here's a guide on how to send notifications on multiple recipients: http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients.

    To test the notifications, make sure to open the form in a new window or tab, fill it out and click the submit button.

    Do let us know if that works.

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    Answered by StrawberryDesi on January 07, 2016 at 11:46 AM
    Ok. Thank you.