What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hi, I have two questions about File Uploads

    Asked by Brian Hansen  on January 07, 2016 at 11:06 AM

     

    What is the file size limit on file upload fields using JotForm Storage?

    What is the file size limit on file upload fields using DropBox Integration?

    Thanks!

    uploads JotForm size dropbox thanks
  • Profile Image

    Answered by victor on January 07, 2016 at 01:35 PM

    Jotform does not really have a limit on the size of the file you can upload. Depending on your requirements, you can adjust the size by modifying the MAX FILE SIZE. Please keep in mind on the plan you have. Each plan has a different storage limit. If you upload large files, this limit will be reached quickly and your forms will be disabled.

    In regards to your other question, please review the following link in the limit of dropbox file size

    https://www.dropbox.com/en/help/5

    If you have any other question, please feel free to contact us. We will be glad to help.

  • Profile Image

    Answered by Brian Hansen  on January 07, 2016 at 02:46 PM
    So, in your experience, is there a max file size that is standard for browser compatibility?
    My client might want accept files that are 100MB or greater.
    Also, with the DropBox integration, do file uploads automatically get purged from the Jotform server after they are pushed to DropBox?
    Or, do they stay on Jotform?
    Brian Hansen
    317-501-8462
    Web: http://www.hansenmultimedia.com
    LinkedIn: http://www.linkedin.com/in/brianhansenmultimedia
    Twitter: http://twitter.com/bhansen522
    ...
  • Profile Image

    Answered by victor on January 07, 2016 at 04:25 PM

    Browsers do not limit the size of upload files. These depend on the server and internet connection users have. 

    Jotform contains enables you to change the require size limit. You can upload 1MB to 200MB+ as long as the MAX SIZE LIMIT is modified properly.

    Unfortunately, all your files are stored in our servers even if you integrated with google drive or dropbox.

    We currently have a ticket open to add a feature so files will no be stored in our servers:

    http://www.jotform.com/answers/532110-Request-for-the-ability-to-auto-delete-uploaded-files

    If you do not require information and files stored, you can  use the app

    http://apps.jotform.com/app/auto_delete_submissions

    This will delete all information from our servers after it is transferred into your dropbox account.

  • Profile Image

    Answered by Brian Hansen  on January 07, 2016 at 04:46 PM
    Does “200MB+” mean you can go above 200MB?
    Sorry, I am just trying to clarify.
    My client could potentially need to allow a 500MB upload.
    Brian Hansen
    317-501-8462
    Web: http://www.hansenmultimedia.com
    LinkedIn: http://www.linkedin.com/in/brianhansenmultimedia
    Twitter: http://twitter.com/bhansen522
    ...
  • Profile Image

    Answered by victor on January 07, 2016 at 06:26 PM

    Yes, the + means that you will be able to upload larger files. My personal option is that 500MB files is a bit to big, but we should be able to accept this.

    If you have any issues with this, please let us know and we will do our best to help.

    Please keep in mind the storage limit of your plan, as this could reach very quickly.

  • Profile Image

    Answered by Brian Hansen  on January 08, 2016 at 03:46 PM
    Thanks. I just signed my client up for the Silver Plan.
    Jot is easy to use!  Wow.
    Brian Hansen
    317-501-8462
    Web: http://www.hansenmultimedia.com
    LinkedIn: http://www.linkedin.com/in/brianhansenmultimedia
    Twitter: http://twitter.com/bhansen522
    ...
  • Profile Image
    JotForm Support

    Answered by Boris on January 09, 2016 at 08:33 AM

    On behalf of my colleague, you are most welcome.

    When it comes to the exact specified upload file sizes we support for various integrations, you can refer to the following guide:

    http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit

    While the individual file size supported for Dropbox is indeed 300MB as described in the guide, in practice the longer your upload is running, the more susceptible the upload is to failing due to any transient connectivity issues and timeouts between your computer and our servers.

    So, while it is perfectly fine to expect users on a high speed broadband connection to be able to upload such large files as 300MB within your submissions, we usually recommend that you try to collect smaller files instead. This is because users on unstable connections, wireless / mobile connections, or slower broadband may encounter an error such as a timeout during their upload, which could disrupt the upload and fail the submission.

    I hope this clears up your concerns. The infrastructure for collection of large files is here, but in real world users may not be able to upload files for a full hour continuously without their connection dropping out for a few seconds at a time. Expecting smaller files greatly reduces the chances of something going wrong during the upload.

    Please let us know if you need further clarifications, or don't hesitate opening a new support thread if you need assistance with anything else, and we will be happy to help.