Can't download all files, only 28 out of 52, all files are small

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    Asked on January 07, 2016 at 12:44 PM

    Hi, I have created a form in my account called November Expenses. This has 60 submissions and has around 52 uploaded pdf attachments. I have tried to download all these submissions but when I do, there are only 28 files that have downloaded. Can you tell me why this is happening please?

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    Answered on January 07, 2016 at 04:43 PM

    Sorry for the inconvenience. I have just verified and when you try to download all your files. The zip file only contains 28 files. It seems that our team create a rule to only download 250MB at a time. I have created a ticket so the may fix this issue.

    If you require this urgently, I suggest you use our download app

    Once installed, you will be able to download all your upload files pretty quickly. If you require our assistance, please let us know. We will be glad to help

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    Answered on January 07, 2016 at 05:32 PM

    Hi Victor

    Many thanks for your reply. I did see the 250MB limit, but when the 28 files are downloaded they have a total zip size of just 1.9MB and an unzipped size of 2.2MB.

    So I don't think that download file size is the issue.

    Do you agree?


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    Answered on January 08, 2016 at 12:43 AM

    Hello Mark,

    To clarify further, both file limits and file size limits are imposed.

    Max no. of files to be downloaded: 250 files

    Max File size to be downloaded: 250 MB

    However, in your case, I was able to reproduce the problem. It only downloads a total of 28 files with only 2MB total size. I will include this on the report ticket.

    You will be informed here for any updates.

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    Answered on January 08, 2016 at 12:49 AM

    By the way, you can also filter the submissions in the data grid by following this guide This will allow you to download files by batch.

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    Answered on February 02, 2016 at 02:01 PM

    I have experienced this today, too. On a form with just 42 submissions, only 25 sets of the attached files were downloaded, total of 1.6MB. Form is:
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    Answered on February 02, 2016 at 05:05 PM


    I checked your form and I was able to see the issue, however, I have moved your report to this thread:

    We will assist you there.


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    Answered on February 13, 2016 at 12:21 AM


    The download problem has just been fixed. 

    Thank you very much for patience.

    All the best