Can't download all files, only 28 out of 52, all files are small

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    markxkr
    Asked on January 07, 2016 at 12:44 PM

    Hi, I have created a form in my account called November Expenses. This has 60 submissions and has around 52 uploaded pdf attachments. I have tried to download all these submissions but when I do, there are only 28 files that have downloaded. Can you tell me why this is happening please?

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    victor
    Answered on January 07, 2016 at 04:43 PM

    Sorry for the inconvenience. I have just verified and when you try to download all your files. The zip file only contains 28 files. It seems that our team create a rule to only download 250MB at a time. I have created a ticket so the may fix this issue.

    If you require this urgently, I suggest you use our download app

    http://apps.jotform.com/app/file_downloader

    Once installed, you will be able to download all your upload files pretty quickly. If you require our assistance, please let us know. We will be glad to help

  • Profile Image
    markxkr
    Answered on January 07, 2016 at 05:32 PM

    Hi Victor

    Many thanks for your reply. I did see the 250MB limit, but when the 28 files are downloaded they have a total zip size of just 1.9MB and an unzipped size of 2.2MB.

    So I don't think that download file size is the issue.

    Do you agree?

    Thx

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    EltonCris
    Answered on January 08, 2016 at 12:43 AM

    Hello Mark,

    To clarify further, both file limits and file size limits are imposed.

    Max no. of files to be downloaded: 250 files

    Max File size to be downloaded: 250 MB

    However, in your case, I was able to reproduce the problem. It only downloads a total of 28 files with only 2MB total size. I will include this on the report ticket.

    You will be informed here for any updates.

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    EltonCris
    Answered on January 08, 2016 at 12:49 AM

    By the way, you can also filter the submissions in the data grid by following this guide http://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF. This will allow you to download files by batch.

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    emucoe
    Answered on February 02, 2016 at 02:01 PM

    I have experienced this today, too. On a form with just 42 submissions, only 25 sets of the attached files were downloaded, total of 1.6MB. Form is: https://www.jotform.com//?formID=53267446777974
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    Kevin_G
    Answered on February 02, 2016 at 05:05 PM

    @emucoe,

    I checked your form and I was able to see the issue, however, I have moved your report to this thread: http://www.jotform.com/answers/762964.

    We will assist you there.

     

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    alp_deniz
    Answered on February 13, 2016 at 12:21 AM

    Hello, 

    The download problem has just been fixed. 

    Thank you very much for patience.

    All the best