What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Switching Payment Tools / Changing Merchants

    Asked by gmaijala on January 07, 2016 at 02:24 PM



    I am a new paying user and I want to switch from PayPal to Stripe. How do I do this without losing all of my products and settings?


    Also, is there a way for a customer/user to add names to a form on the fly? Example...I use my form to register people for my seminars. I have the full name quick tool on my form, but some customers want to register 15 people. Is there a way to add like a "+" sign to add more names without me cluttering up the form with 15 full name quick forms?


    Thank you, 

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    JotForm Support

    Answered by Kevin_G on January 07, 2016 at 06:52 PM


    Thank you for contacting us.

    Yes, when you remove the payment integration, you got a message, it asks if you want to keep the products in order to use them with another payment gateway.

    When you add the new payment gateway, you should select exactly the same options, I did it on this cloned form, you can take a look here, I change from PayPal to Purchase Order and the products are still there : https://form.jotform.com/60067309437961 

    Your second question will be answered here : http://www.jotform.com/answers/739250 

    Hope this helps.