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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email notifications are not being delivered when submission is made

    Asked by BGiles85 on January 07, 2016 at 03:02 PM

    I used to get emails when a customer would fill out a form. I am not longer receiving any. is this something that has expired or am I doing something wrong.

    email Emails receiving
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    Answered by Ben on January 07, 2016 at 05:55 PM

    Can you please tell us what is the form where you are having this issue with and if you can receive the email notification when you click on "Test Email" button within the email setups?

    If not, can you try changing the email to yahoo or gmail account just to confirm that the issue is not with the aol rejecting emails from us?

    If you are still not receiving emails, do let us know and we would be happy to assist and raise this to our developers for further look into.