What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Configuration Error using Braintree integration

    Asked by bimr on January 07, 2016 at 03:24 PM

    We have a braintree account and we have used it as the payment gateway on the form..However, When you pull up the form it says this: Please help ne configure my form correctly to accept payment. Thanks so much Beverly Jenkins 


    This is the error Message: : Payment processing for this form will not work due to Braintree configuration error. 


    Blessings and many thanks for your help! 

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    JotForm Support

    Answered by jonathan on January 07, 2016 at 08:45 PM

    Thank you for providing us with the details and screenshot of the error.

    However when I checked this time on your jotform http://www.jotform.us/form/53346574949167 I could not reproduce the error anymore.

    The form seems to be working fine now.

    I have not modified anything on the form at this time, but can you please test/check also again on your side. Perhaps that was a temporary glitch and had resolve already by itself.

    Please let us know if issue still persist.