JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Really need help guys please
You are using WordPress, did you try using our Feedback Plugin? That may work. Here's the link: https://wordpress.org/plugins/jotform-feedback-button/. If this is not working, you may consider trying to search for another plugin that works this way and use the form as the popup content.
Let us know if you need more help.