What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by mrscanlon on January 07, 2016 at 04:10 PM

    Keep trying to downgrade my membership.  It keep saying "processing" but will not take.  Please downgrade my account to the free one.

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    Answered by victor on January 07, 2016 at 08:50 PM

    Sorry for the inconvenience. I have just verified your account and did notice that is schedule to be downgraded on 1/25/2016, when your current month ends.

    I also suggest log into your Paypal account and cancel your subscription, so you are no longer billed.

    If you require additional information, please let us know and we will be glad to help.