What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Receiving errror #CaVb5fxs3BxVEbI when trying to save form after deleting notifier email

    Asked by MaidTeamSix on January 07, 2016 at 04:58 PM


    I receive error #CaVb5fxs3BxVEbI when trying to delete notifier emails on this form (formID=60066765690967) and then saving the form. When I try to refresh the page, the styling of the form changes. I have replicated this behavior across three different forms.

    Can you please see if you experience the same issue? Feel free to modify the form as it is a test form.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on January 07, 2016 at 10:59 PM

    I cannot replicate this in your form, but let us know what email settings to delete so we can try it and check whether the error would appear.

    We can then submit this to our developers. 

  • Profile Image

    Answered by MaidTeamSix on January 08, 2016 at 08:56 AM


    There are no specific email settings I'm deleting. It's when I delete an email notification and then try to save the form. Here's a video screencast showing the error I'm receiving:



  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 08, 2016 at 11:22 AM


    Thank you for sharing us the screencast video.

    I cloned your form and made a test, then I got the error message when deleted an email notification.

    I will escalate it to our second level and one of our developers will take a look at the issue, you will be notified when is solved via this thread.



  • Profile Image

    Answered by MaidTeamSix on January 08, 2016 at 11:25 AM

    Sounds good. Thanks!

  • Profile Image
    JotForm Developer

    Answered by ceren on January 11, 2016 at 09:39 AM


    Sorry for the inconveniences. Problem on deleting notification emails is fixed. I've cloned your form and made a test with it. It's working fine now.

    If you have any other questions please let us know.