What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form does not work

    Asked by getitgurlz on January 07, 2016 at 05:08 PM

    Form just stopped working out of the blue. I didn't alter or change anything at all.  It just stopped one day on its own.  Talked to somebody who's been emailing me only for them to tell me that it was because they have to confirm their cell number but that is not the reason because over 40+ models confirmed their numbers easily. 


    I don't understand this.  Does anyone know of another service?

    Page URL:

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    JotForm Support

    Answered by Welvin on January 07, 2016 at 11:37 PM

    We do have a widget that would let you ask users to confirm their phone numbers, but you don't have this in your form so I'm not sure how that happens to the particular person.

    I have tested your form and was able to submit it without any verification or issues at all. It's probably a user error. 

    Do you know if they are filling it using a mobile device? Or a PC and what browser? Can you ask them to provide a screenshot of the problem?

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    JotForm Support

    Answered by Welvin on January 08, 2016 at 01:34 AM

    I just checked it again, your old form actually have our SMS Verification widget: http://www.jotform.us/form/52599179981173. Your new form does not have this widget and you probably changed it already.