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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hard to Manage Upload Space

    Asked by inkedfur on January 07, 2016 at 05:15 PM

    I'm up just over my 10 GBs of upload space which I assume has disabled uploading anything. I have gone through and deleted a bunch of submissions with uploads but the number hasn't budged to how much space I'm using. What am I doing wrong? Why can't I manage my space better if you only give a finite amount. I do have a paid account and it'd be nice to get a little more than I'm getting.

    It also says in my menu that downgrade of my service is scheduled for January 2, 2016, but that date already passed. I'm really confused.

    Submissions paid account
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    JotForm Support

    Answered by Welvin on January 07, 2016 at 11:58 PM

    Our apologies. I've fixed it for you by recounting your file upload space using our tool. I have also removed the downgrade schedule. You should be all set now. 

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    Answered by inkedfur on January 08, 2016 at 01:06 PM

    Thank you so much! It should usually do it automatically when I remove a submission right? Regardlesss, please send feedback that there should be a better way to manage storage.

    Thanks!

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    JotForm Support

    Answered by Kiran on January 08, 2016 at 03:51 PM

    I see that your account is now occupied with 4.26GB. The upload space should be automatically adjusted when you delete the submissions with attachments. If you need to have a backup of the submissions with the files uploaded, you may consider integrating Google Drive/DropBox to your form.

    Hope this information helps! 

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    Answered by envisionmasteringstudios on January 08, 2016 at 03:55 PM

    I have this same issue, my space is not resetting after I delete the files, can you help?
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    JotForm Support

    Answered by Welvin on January 09, 2016 at 08:30 AM

    @envisionmasteringstudies, I have created a new thread for you. Please refer to this one instead: http://www.jotform.com/answers/740460

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    Answered by inkedfur on February 14, 2016 at 11:35 PM

    Could you please recount my space again? It's showing as over 7 GBs but I've removed many submissions already.

    Thanks!

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    JotForm Support

    Answered by jonathan on February 15, 2016 at 04:17 AM

    @ inkedfur

    Can you tell us which of your form you have updated already?

    I did refresh and recalculated already your storage used, and it seems that it is correct to be at 7GB at this time.

    We will wait for your response.

     

     

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    Answered by inkedfur on February 15, 2016 at 02:53 PM

    Yes, it's the form "Submit Art."

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    JotForm Support

    Answered by Kevin_G on February 15, 2016 at 04:38 PM

    I see there are some files still using your space, the uploaded files should be deleted when you delete the submission, as explained by my colleagues above. However, this is not the case, now I would suggest you to make a backup of your submissions and uploaded files, since you have deleted your submissions to get more space and the files are still there.

    Please download all your submissions data and uploaded files and do let us know here, we will be glad to fix the counter.

    This guide will help you to download your submissions: http://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF

    To download your uploaded files just click on "Download All Uploads" in the submissions page.

    Do let us know here when you have downloaded the data and files, we will be glad to help you.