What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am getting an email that says I have reached my account limits.

    Asked by transactionsctg on January 07, 2016 at 05:37 PM

    I am getting an email that says I have reached my account limits. I recently increased it and the space used on the site doesn't show anything is ful

    site my account and email
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    JotForm Support

    Answered by Chriistian on January 08, 2016 at 03:10 AM

    Hi,

     

    I see you are using a Bronze account. I checked your submissions and file uploads, and everything seems to be below the account limit. This limit you are receiving may be related to the Email limit for Submission Forward and Reply. Paid accounts are limited to 100 forward/reply per hour, while Free accounts are limited to only 20 forward/reply. This is done to prevent abuse from spammers. You can simply wait for an hour then the counter for forward/reply will reset to 0.

     

    Do inform us if you need further assistance,
    Regards.