Form submissions are not forwarding to my email address

  • launcestonlanes
    Asked on January 8, 2016 at 1:03 AM

    Hi, recently, when people fill out the submission form and click submit, the form is not forwarding to my email address. I can see all of the emails in my inbox on Jotform but they are not forwarding to my email address.

    Can you help please...

    Page URL: http://www.launcestonlanes.com.au
  • beril JotForm UI Developer
    Replied on January 8, 2016 at 8:24 AM

    We are sorry for the inconvenience that may have caused. Your email address, which is bookings@launcestonlanes.com.au  is IN 
our bounce list. Results shows;

     Form submissions are not forwarding to my email address Image 1 Screenshot 60

    Reason(s): smtp; 550 sender rejected.

    Please, check the Amazon SES Developer Guide:http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html.

     

    I've removed your mail address from the bounce and unsubscribe lists.

     Form submissions are not forwarding to my email address Image 2 Screenshot 71

    I also checked your mail logs. It seems, [2016-01-08 08:12:00] FAILED to bookings@launcestonlanes.com.au from JotForm via AMAZONSES Form submissions are not forwarding to my email address Image 3 Screenshot 82

     Form submissions are not forwarding to my email address Image 4 Screenshot 93

    For preventing that issue, please try setup your autoresponder as you see below:

    Form submissions are not forwarding to my email address Image 5 Screenshot 104

     

    To prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist.

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

     

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.