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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form submissions are not forwarding to my email address

    Asked by launcestonlanes on January 08, 2016 at 01:03 AM

    Hi, recently, when people fill out the submission form and click submit, the form is not forwarding to my email address. I can see all of the emails in my inbox on Jotform but they are not forwarding to my email address.

    Can you help please...

    Page URL:
    http://www.launcestonlanes.com.au

    Submissions email forwarding Emails JotForm fill inbox
  • Profile Image
    JotForm Support

    Answered by beril on January 08, 2016 at 08:24 AM

    We are sorry for the inconvenience that may have caused. Your email address, which is bookings@launcestonlanes.com.au  is IN 
our bounce list. Results shows;

     

    Reason(s): smtp; 550 sender rejected.

    Please, check the Amazon SES Developer Guide:http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html.

     

    I've removed your mail address from the bounce and unsubscribe lists.

     

    I also checked your mail logs. It seems, [2016-01-08 08:12:00] FAILED to bookings@launcestonlanes.com.au from JotForm via AMAZONSES

     

    For preventing that issue, please try setup your autoresponder as you see below:

     

    To prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist.

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

     

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.