Form is not showing properly on WordPress webpage

  • Profile Image
    FashionAngel
    Asked on January 08, 2016 at 07:49 AM

    Hi there, 

    I'm trying to embed a form into a Wordpress.org page, but only the page titles (page1, 2, etc) seem to be showing. Not the rest of the form... See below:

    http://www.fashion-angel.co.uk/loans-test/

    Any help gratefully received.

    Thanks

    Chris

  • Profile Image
    Jan
    Answered on January 08, 2016 at 10:10 AM

    I was able to replicate your issue. It is possible that the scripts on your web page are having conflicts with the scripts on the form. Please try to re-embed the form using the Iframe method.

    Hope this works. Let us know if the problem persists. Thank you.

  • Profile Image
    FashionAngel
    Answered on January 11, 2016 at 08:43 AM

    iFrame doesn't work either... 

    I've tried to use a Java script plugin to get this to work.

    I'm using the Avada theme. I've read there may be compatibility issues with this, but also people have worked out how to make this work. 

    Any help would be appreciated.

    Thanks

  • Profile Image
    Jan
    Answered on January 11, 2016 at 11:34 AM

    The form is showing when I checked your webpage using Google Chrome and Mozilla Firefox. It is on the right side bar. However, the width of the container is only 23%. What browser are you using?

    Please try to remove the <script> tag of the Iframe code. Just use the code from <iframe> to </iframe>. Here's an example.

    Remove the script element and use the iframe element only.

    If it is still the same then please try re-embedding the form using the Iframe without using the Javascript Adder. I can see that you are using that widget. Please try to add it on a regular post or page.

     

    You can also use this Embed Form plugin, please refer to this guide: Embed Jotform in Wordpress using the Embed Form Plugin

    Related guide: A Guide to Forms for WordPress JotForm Users

     

    Let us know if the issue is still the same. Thank you.

  • Profile Image
    FashionAngel
    Answered on January 11, 2016 at 02:55 PM

    Ok great – thanks. The plugin method is working now.

    The only thing is, in Safari, the screen 'flashes' and jumps back up to the top between box entries.

    Is there a fix for this? It works fine in Chrome and Firefox...

    Thanks!

  • Profile Image
    FashionAngel
    Answered on January 11, 2016 at 02:56 PM

    The page is here:

    http://www.fashion-angel.co.uk/fashion-business-start-up-loans/start-loan-eligibility/

  • Profile Image
    Ben
    Answered on January 11, 2016 at 05:14 PM

    I am glad to hear that the plugin is working for you now.

    In regards to your second question, since we can assist with only one issue / question per thread, I have moved your question to a new thread here: http://www.jotform.com/answers/741921 where we will be assisting you shortly.