What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    NET::ERR_CERT_AUTHORITY_INVALID error when trying to open the attachment on the jot form. Can you help?

    Asked by AssistAdmin on January 08, 2016 at 11:54 AM

    https://form.jotform.com/60036265193149 

    https://form.jotform.com/51935784623969 

     

     

     

    Your connection is not private

    Attackers might be trying to steal your information from files.jotform.com (for example, passwords, messages, or credit cards).

     
    NET::ERR_CERT_AUTHORITY_INVALID
     Automatically report details of possible security incidents to Google. Privacy policy
    message open TRY JotForm credit div privacy policy
  • Profile Image
    JotForm Support

    Answered by Kiran on January 08, 2016 at 03:06 PM

    Do you mean to say that you are receiving an error message while trying to download the attachments from your forms? I've tried downloading the files and it seems to be working fine at my end. Could you try once again if the issue still exists at your end? It would be helpful if you can provide us with the screenshot of the error or URL of the file download that you are experiencing this issue. 

    Thank you!