What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems with our paypal express form

    Asked by TheatreAction on January 08, 2016 at 12:10 PM


    Some of our members are trying to pay by paypal trought our  membership form and it somethimes works and somethimes not. can you help me with this ?

    Thank you 


    Benjamin Gaillard

    Théâtre Action



    Page URL:

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    JotForm Support

    Answered by EltonCris on January 08, 2016 at 03:13 PM

    Hello Benjamin,

    I tested your form and it opened up Paypal in a new window that shows the total amount after clicking the submit button. I believe your Paypal Express credentials are working just fine.

    Since this is a popup window, they should allow the page to do popups, otherwise if it's blocked, they should click the "Go" button in the modal window which appears together with the popup window.

    If they are still experiencing difficulties with your form, can you give us a specific detail about the problem?

    We'll await your reply.