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    Quote form request we receive has changed to Text mode

    Asked by andrewecalvert on January 08, 2016 at 12:24 PM

    We are using "NEW quote Request Form."  It used to come to us laid out nicely but now it is more jumbled together.  It just started looking like this yesterday.  Not sure what happened or if I did something to change it.

    I have attached the jumbled form we are receiving now.

    Below is a screen shot of how the form used to look and how we would like it to look-

     

     

     

    Screenshot
    receive JotForm Quote request form uploads jpg
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    JotForm Support

    Answered by Kiran on January 08, 2016 at 03:13 PM

    It seems that you have clicked Switch to Text Mode in the email notifier which removes HTML formatting.

    You may add a new notifier so that the fields will be added automatically to the notifier in HTML mode. Then you can delete the old notifier once you have the new notifier.

    Hope this information helps! 

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    Answered by andrewecalvert on January 08, 2016 at 03:51 PM

    I can't just click to switch it back to HTML formatting?  Thanks.

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    Answered by andrewecalvert on January 08, 2016 at 04:06 PM

    Okay, I did what you said to do - added a new notifier and then deleted the old one.  Now when I save I get this error - An error occured while saving your form #CaVb5fxs3BxVEbI

    And my form looks different online (squished to the left).  Can you help me?

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    Answered by andrewecalvert on January 08, 2016 at 04:08 PM

    And the form will not submit when you press submit online.  

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    Answered by andrewecalvert on January 08, 2016 at 05:22 PM

    Looks like it is fixed...thank you.  

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    Answered by victor on January 09, 2016 at 10:28 AM

    On behalf of my colleague, you are welcome. If you have any additional question or issue, please de not hesitate contacting us. We will be glad to help.