Form submission data not aligned in email

  • gazzconsulting
    Asked on January 8, 2016 at 12:36 PM

    The contact form submissions seem to be putting the data in the wrong fields when it is received via email. Please see the attached screen grab for the form on the site 

    http://www.centrevillevirginiadentist.com/

     

    Can you advise as to how we might correct this?

     

    thanks

    rob

    Jotform Thread 739948 Screenshot
    Page URL: http://www.centrevillevirginiadentist.com/contact_us.php
  • victor
    Replied on January 8, 2016 at 3:34 PM

    Can you please indicate the if you are still having issues? I have just cloned your form and did a test submission. When the email arrived, all the information of the form got sent correctly.

    If you ares till having issues, please let us know and we will be glad to help.

  • gazzconsulting
    Replied on January 11, 2016 at 4:08 PM

    Thanks but we still seem to be having the same issue with form submissions as of today, data is not appearing in the correct fields.

     

    Would appreciate your help

     

    thx

    rob

  • victor
    Replied on January 11, 2016 at 8:07 PM

    Thank you for the update and sorry to hear you are still having issues. I again cloned your form, 52804489069971, and tried to replicate the issue. When submitted, the email notification had the correct fields:

    Form submission data not aligned in email Image 1 Screenshot 20

    If you are still having issues, could you please try re-creating the email notification. This could fix the issue.

    If you are still having problems, please let us know and we will be glad to help.