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  • Profile Image

    Form not Sending Recipient Email

    Asked by gmaijala on January 08, 2016 at 01:55 PM

    Hello,

    My form is not sending recipient emails after form is submitted. The test email works, but it's not working when an actual order is placed live. Also, I noticed a little gear icon on my recipient (thank you) email when I click on the email button to edit, add or remove emails. I don't know what that means or how to fix it.

     

    Thank you.

     

    Page URL:
    http://www.jotform.com//?formID=60053721457148

    Screenshot
    recipient recipient email email Emails icon hello
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    Answered by Sammy on January 09, 2016 at 12:09 AM

    The gar icon indicates that that email template is an autoresponder (its used to distinguish between the notification and autoresponder emails)

     

    I checked our email logs and all emails are being sent correctly.

    I sent some test data and was able to receive the thank you email

     

    Kindly check your SPAM inbox to see o the mails are being flagged accidentally.