What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Authenticated Adobe eSign Widget Shown in Builder but Not on Actual Form

    Asked by jennysathngam on January 08, 2016 at 02:00 PM

    Hi,

     

    I purchased the Adobe eSign services and linked my widget to my account.  It will show up very small in the "builder's" view but then on the actual form it shows nothing.  How can I fix this?  The smooth signature widget shows up, but I want my adobe signature to work because I need for legal document. Below is an example of what I am seeing in the builder's view - it has been authenticated when I try to adjust the settings.  Please help! I am editing this on a google Chrome browser if that has anything to do with it.

    builder shown in Adobe eSign
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    Answered by Sammy on January 09, 2016 at 12:43 AM

    You will need to set the label to visible so that the signer widget will be shown to the user.

    Let us know if the widget is still not visible after doing this.