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    Signature Widget not working

    Asked by meetinpointacu on January 08, 2016 at 02:38 PM

    Hi,

    We are using jotform for our acupuncture practice. To do this successfully we need to collect signatures at the bottom of intake and consent to treat forms. We are using Smooth Signature I believe.

    However, the signature doesn't always show up when we download the form as PDF. Sometimes it does, sometimes it doesn't! 

    Ideas?

    Page URL:
    http://meetingpointacupuncture.com/first-visit-info/

    Screenshot
    signature widget JotForm smooth signature and signatures
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    Answered by Sammy on January 09, 2016 at 02:16 AM

    I have submitted sample data to the form and was able to view the signature in both the online and downloaded PDF.

    Also I noted that you have deleted all submissions, could you kindly also try submitting on your end and check the outcome.

     

    I did the test on Firefox browser.