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azvirtualtourAsked on January 8, 2016 at 2:58 PM
We stopped getting email notification of submissions all of a sudden, Don't know why
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JSiPhotographyReplied on January 8, 2016 at 3:04 PM
Same problem here.
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azvirtualtourReplied on January 8, 2016 at 3:26 PM
Just checked the bounce list and not on that
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BJoannaReplied on January 9, 2016 at 6:01 AM
@azvirtualtour
I have done test submission on the form you provided. After that I have checked our email log and my submission, like all others was sent successfully to email address that is set as recipient email address inside of your email Notification.
You can also check the email logs for yourself on this link:
http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History
Also I have checked and your Email address is not on bounce list.
http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.
To avoid it happening in future I would suggest checking this guide: Whitelisting JotMails IP Addresses
Hope this will help. Let us know if you need further assistance.
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BJoannaReplied on January 9, 2016 at 6:04 AM
@JSiPhotography
I saw that you posted same question on this thread http://www.jotform.com/answers/740112
Please see an answer provided by my colleague there.