What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Stopped getting email notifications all of a sudden

    Asked by azvirtualtour on January 08, 2016 at 02:58 PM

    We stopped getting email notification of submissions all of a sudden,  Don't know why

    Page URL:

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    Answered by JSiPhotography on January 08, 2016 at 03:04 PM

    Same problem here.

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    Answered by azvirtualtour on January 08, 2016 at 03:26 PM

    Just checked the bounce list and not on that

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    JotForm Support

    Answered by BJoanna on January 09, 2016 at 06:01 AM


    I have done test submission on the form you provided. After that I have checked our email log and my submission, like all others was sent successfully to email address that is set as recipient email address inside of your email Notification. 

    You can also check the email logs for yourself on this link:


    Also I have checked and your Email address is not on bounce list.


    Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.

    To avoid it happening in future I would suggest checking this guide: Whitelisting JotMails IP Addresses

    Hope this will help. Let us know if you need further assistance. 

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    JotForm Support

    Answered by BJoanna on January 09, 2016 at 06:04 AM


    I saw that you posted same question on this thread http://www.jotform.com/answers/740112 

    Please see an answer provided by my colleague there.